Verizon Fios Home Internet Review: Simply the Best?

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Verizon Fios home internet rating

How we calculated our rating

7.6/10

CNET Score

We score internet providers for speed, value and customer care. Our data sources include the FCC, J.D. Power, The American Customer Satisfaction Index and extensive in-house research.

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7.6

/ 10

SCORE

Speed

7.5/10

Value

7/10

Customer Care

8/10

Pros

• All Verizon Fios plans are 100% fiber, with symmetrical download and upload speeds
• No data caps or allowances on any plans
• No term agreements necessary on any plans

Cons

• Low fiber availability for a national company
• While Fios and 5G are affordable, LTE and DSL options are pricey

See more pros and cons

Verizon Fios, the company's fiber-optic internet service, announced in late June that its network would reach over 1,000 more homes in Western Pennsylvania and approximately 3,000 new households in Virginia. This is the latest expansion for an internet service that has captured the top spot in multiple customer satisfaction studies for many years since it launched in 2004 -- but it's available in only eight states and the District of Columbia. Verizon unveiled its 5G Ultra Wideband network early in 2022, a move to unlock more of the full potential of 5G and help it expand its home broadband footprint. 

Verizon offers home internet via DSL for much of its coverage area, primarily for those in the Northeast who are outside its Fios network. Verizon LTE Home Internet service is an option in 200 markets, not to mention the now 900 cities where Verizon 5G Home service is currently available.

All of that makes for a complicated coverage map, meaning there's a lot to consider before signing up for Verizon Fios based solely on the glowing reviews. Note that prices listed on this page reflect available discounts for setting up paperless billing. If you decide not to go with automatic monthly payments, your price will be higher.

If you live within Verizon's East Coast coverage area and Verizon Fios is available at your address, its internet service is tough to beat. If you're outside that area, you may have some form of Verizon home internet service available to you, but you'll need to make some tough side-by-side comparisons to find what's truly best for your address (keep reading because we can help with that). 

Slow Wi-Fi? This Might Be the Problem See at Cnet

Where can you get Verizon Fios?

Verizon Fios is available solely in eight eastern states -- Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia -- and Washington, DC. You can use the Verizon availability checker to see if Fios is available at your address.

Additionally, Verizon aims to expand the availability of its 5G Home Internet service across the country. Verizon 5G Home is available in approximately 900 cities and over 40 million households.

Verizon's available internet connections

• Verizon Fios, which is 100% fiber-optic, offers three different plans.
• Verizon High Speed Internet, a DSL service, provides options for those outside the Fios network in the Northeast.
• Verizon LTE Home Internet is available in select markets in 48 states.
• Verizon 5G Home Internet is available in over 900 cities across the US.

Verizon's Fios service is the easiest to understand. There are three different tiers: 300, 500 and Gigabit. (Note: Verizon Fios has introduced a multigigabit plan -- Fios 2 Gigabit Connection -- to the New York City area and plans to roll it out to other regions in 2023.) Many providers offer a promo rate that expires after 12 months, causing your bill to go up, but Verizon doesn't do that. That's a good, straightforward approach.

Also, as Fios is a fiber-optic network, it delivers near-symmetrical download and upload speeds, meaning you will get close to the same upload speeds as your downloads. If you're more accustomed to asymmetrical cable internet (where the upload speeds on a 300Mbps plan might only go as high as 10Mbps), you know how dramatic a difference that can make, particularly for videoconferencing and transferring large files.

Not all addresses within Verizon's availability map can get fiber service. In fact, according to a June 2021 report from the Federal Communications Commission, just over 49% of Verizon's potential customer base is eligible for Verizon Fios. That same report shows that 66% of Verizon's footprint qualifies for its High Speed Internet, a digital subscriber line service. DSL uses traditional copper telephone lines to deliver the internet to your home. Still, unlike the older dial-up technology, it uses dedicated, higher frequency bands than phone lines, so you can still make calls while you're online. 

However, DSL doesn't deliver anywhere near the Fios plans' speeds, and Verizon's DSL service also uses asymmetric technology, emphasizing download over upload speeds. Expect the download speeds with Verizon DSL internet plans to range from 1Mbps to 15Mbps, based on how close your home is to its closest office, for $75 a month. That includes the phone connection required for DSL. Additionally, customers must purchase a router from Verizon (a $50 one-time charge) or use their own Verizon-compatible device.

Finally, while Verizon calls this High Speed Internet, it's important to note those speeds do not meet the FCC's qualifications for broadband speed of at least 25Mbps download and 3Mbps upload (which we think is more like the bare minimum for most circumstances).

Verizon's LTE Home Internet uses the Verizon 4G LTE cellular network to connect to the internet in areas where no other Verizon broadband options -- Fios, DSL or 5G Home Internet -- are available. Currently, per Verizon, that's 189 markets in 48 different states.

With LTE Home Internet, customers should expect to see download speeds of 25Mbps to 50Mbps, with approximately 4Mbps upload, per the Verizon LTE FAQs.

Verizon LTE Home Internet is $50 a month and you can get up to 50% off with qualifying Verizon 5G wireless plans. 

Verizon's 5G internet service, which uses ultrawideband 5G technology, is available in 900 cities across the country. It advertises max download speeds of up to 1 gigabit and an average 300Mbps. Upload speeds, however, are not symmetrical, typically topping out around 50Mbps, depending on one's location.

Verizon 5G Home Internet pricing is $50 a month for a two-year price guarantee or $70 a month to lock in the rate for three years and secure additional perks and benefits. Either way, it's an all-in price that includes equipment. Also, like all other Verizon plans, there are no contracts or data caps. Finally, you can slash additional monies off your monthly bill with a qualifying Verizon 5G mobile plan.

When will Verizon 5G be available to my area?

Beyond the Verizon Fios services available in its Northeast market, Verizon is also carving out other options for customers nationwide. In 2021, Verizon promised its 5G home internet service would be available to 15 million homes. In January of 2022, it surpassed that number when Verizon flipped the switch on 5G Ultra Wideband. The company aims to expand its fixed wireless internet services to 50 million by 2025.

Other aspects to know about Verizon Fios

No contracts are required for any Verizon plans. There are no data caps, either. But just as your mom taught you to always look under the hood, it's never a bad idea to dig in a bit to get a better idea of what you're buying before committing to any possible internet service.

Additional monthly fees

As mentioned above, DSL customers must get a home phone plan, meaning a one-time $50 charge for buying a router. You can avoid that fee if you have a compatible router. On the other hand, Verizon LTE and Verizon 5G customers don't have to pay for their equipment, as everything comes included in the monthly price.

One-time installation fee

Again, your setup charge will depend on the Verizon plan you select. If you choose Fios, your setup charge will be $99, which is waived if you order online; the activation fee for DSL is $30 and is also waived if you order online.

No Verizon data caps

Unlike Cox, HughesNet, Xfinity and some other ISPs, Verizon does not place a data cap on customers. Therefore, you won't need to worry about overage fees or slowing your data once you hit a certain threshold. 

Perks and promos for Verizon Fios

Verizon can lean into the fact that you're not required to sign a term agreement, which means no early termination fees or getting stuck with a service you've either outgrown or need to downsize. But many offers also help sweeten the deal for potential customers.

First, Verizon has a discount of $25 per month on all its Fios home internet offerings for new customers who also enroll in the company's premium 5G mobile plans. 

New Verizon Fios subscribers will receive a price-lock guarantee -- two years for the 300Mbps plan, three years for subscribers to the 500Mbps tier and four years for the gigabit plan. Fios 300 and Fios 500 customers will also receive a $50 Verizon gift card. Fios Gig subscribers will choose between a free HomePod (worth $300) or a $200 Verizon gift card. Customers with the gigabit plan will also get a free, six-month subscription to Disney Plus and 2TB of Verizon Cloud storage.

Lastly, Verizon also offers Fios Forward, making the same three Fios plans available to households who qualify for financial assistance (for example, those enrolled in the federal Lifeline program). Through this program, customers might be able to save $20 a month on Fios plans. Also, customers participating in the Affordable Connectivity Program may be eligible to receive free internet -- a 300Mbps plan, including all fees and router costs -- through Fios Forward. You must be a Fios Mix & Match customer and approved for the ACP to qualify.

Verizon Fios flies high in customer satisfaction ratings

Verizon Fios has consistently been at the top of customer service metrics for most of the last decade. When you look at the latest American Customer Satisfaction Index numbers, it might not seem so, as Fios came in fourth place among fiber ISPs. However, it scored three points above the 72 points out of 100 it scored in 2022, which was just a tick above its 2021 numbers. That marks three years running that Verizon has increased its score near the top of the ACSI's ISP benchmarks.

In addition, Verizon currently holds the top overall average score in J.D. Power's latest ISP customer satisfaction ranks. However, it's worth pointing out that Verizon was only scored in one of four regions. In that region, the East, Verizon finished commandingly in first place, scoring 758 on a 1,000-point scale. That put the company well above the region's average of 707, earning it the second-highest score nationwide. Indeed, Verizon has captured the top spot in the East region of J.D. Power's study for nine years.

The speed-testing website Ookla tracks ISPs based on a scoring system that looks at both download and upload speeds. Based on the most recent Ookla tests from the second quarter of 2023, Verizon landed in seventh place behind Spectrum, Cox, Xfinity, AT&T, Frontier and Optimum. This is a little surprising until you realize these numbers include DSL and LTE service, not just the faster Fios.

Verizon took first place for the lowest latency among top providers during that same period. However, it came in fifth place for Ookla's Consistency Score category, which measures how often an ISP delivers broadband speeds to its customers.

Final word on Verizon Fios: It's pretty good

Verizon can boast that its Fios service is 100% fiber -- and as internet connection types go, it's tough to beat fiber. Additionally, Verizon can point to its high customer satisfaction ratings and shout about its consistency at the top of those charts. All true. But the availability of Verizon's fiber plans is mainly limited to those in the Northeast. The company's DSL plans are nothing exceptional, and there's still a large portion of people across the country for whom Verizon isn't available. 

Verizon's 5G and LTE home internet expansion aims to bridge that gap and is worth keeping an eye on, especially as things are moving relatively fast now that 5G Ultra Wideband has been unveiled. Until then, Verizon Fios is a top-notch option for getting online in the Northeast.

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